Privacy Policy
Effective Date: 11-09-2009
Indaba Coffee Roasters ("we," "us," or "our") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase products, or engage with our services.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information
When you make a purchase, sign up for our newsletter, or contact us, we may collect the following personal information:
Name
Email address
Mailing address
Phone number
Payment information (collected securely via third-party payment processors)
Any other information you provide directly to us
1.2 Non-Personal Information
We may also collect non-personal information automatically, including:
IP address
Browser type and version
Pages viewed on our website
Device information
Time and date of visit
Referral source (how you arrived at our website)
2. How We Use Your Information
We use the information we collect to:
Process your orders and provide you with the products or services you requested
Send you order confirmations and updates
Respond to inquiries, customer service requests, or provide technical support
Send marketing communications and newsletters (you can opt out at any time)
Improve our website, products, and services by analyzing user behavior and preferences
Comply with legal obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors interact with our website.
3.1 Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the website to function properly and enable you to navigate the site and use its features.
Analytical/Performance Cookies: These cookies help us analyze how users interact with the website and improve its performance.
Functional Cookies: These cookies allow us to remember your preferences and personalize your experience on the site.
Advertising Cookies: These cookies may be used to deliver advertisements relevant to your interests.
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to help us operate our business and provide services to you, including:
Payment processors
Shipping carriers
Email marketing platforms
Analytics providers
We ensure that these third parties adhere to strict data protection standards and only use your information for the intended purpose.
5. Data Security
We are committed to protecting your personal data. We use a variety of security measures, including encryption and secure servers, to safeguard your information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to update or correct any inaccurate information.
Deletion: You can request that we delete your personal data, subject to legal obligations.
Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the information below.
7. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Indaba Coffee Roasters
(509) 514-2638
info@indabacoffee.com
2020 N Monroe St, Suite D, Spokane, WA 99205